Privacy policy

 

This Privacy Policy describes how calpaktravelx.shop collects, uses, discloses, stores and otherwise processes personal information when you visit our website, communicate with us, create or use customer functions, purchase products or otherwise interact with our online store.

For privacy-related questions or requests, contact:

info@calpaktravelx.shop

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with calpaktravelx.shop.

It should be read together with our other website policies where relevant.

Our store is operated using Shopify technology. Shopify and other service providers may process personal information in connection with operating our website, checkout, security, payments, analytics and other e-commerce functions.

2. Personal Information We May Collect

Depending on how you interact with our store, we may collect information including your name, billing address, delivery address, email address, telephone number, order information, product selections, payment-related information, account information and communications with customer support.

We may also receive technical information generated when you use the website, such as IP address, browser type, device information, cookie identifiers, approximate location derived from technical information, website interactions and information concerning how visitors navigate our store.

We may receive information from service providers involved in payment processing, delivery, fraud prevention, analytics, marketing and operation of our Shopify store.

3. Information You Provide Directly

You may provide personal information when you:

Place an order;

Enter checkout information;

Contact customer support;

Subscribe to marketing communications;

Create or use customer account functionality;

Request a return or refund;

Participate in a promotion; or

Otherwise communicate with us.

If you choose not to provide information required to fulfil a contract, we may be unable to process your order or provide the requested service.

4. How We Use Personal Information

We may process personal information to operate our website, process and fulfil orders, accept and administer payments, arrange shipping, communicate regarding purchases, manage returns and refunds, prevent fraud, maintain website security and provide customer service.

We may also process information to improve our website, understand store performance, troubleshoot technical issues, analyse customer interactions and comply with legal and regulatory requirements.

Where legally permitted, information may also be used for marketing and advertising activities.

5. Lawful Bases for Processing

Where UK data protection law requires a lawful basis, the lawful basis will depend on why the information is being processed.

We may process personal information because processing is necessary to perform a contract with you or take steps at your request before entering into a contract. This commonly applies to processing required to accept, fulfil and administer an order.

We may process information where necessary to comply with a legal obligation, including appropriate financial, accounting, consumer-protection, fraud-prevention or regulatory requirements.

We may rely upon legitimate interests where those interests are not overridden by your rights and freedoms. Examples may include protecting our store from fraud, improving our services, maintaining network security and understanding business performance.

Where consent is legally required, including for certain marketing communications or non-essential cookies, we will seek consent as required by applicable law.

6. Orders and Payment Information

When you place an order, information required to complete the transaction may be shared with Shopify, payment processors and financial service providers.

We do not encourage customers to send complete card information by email.

Payment providers may process payment credentials independently under their own security systems and privacy terms.

7. Shopify

Our online store uses Shopify to provide e-commerce infrastructure.

As part of delivering Shopify services, Shopify and its service providers may process information about merchants, customers and visitors.

Data processed through Shopify may be handled in multiple jurisdictions in accordance with applicable contractual and legal safeguards.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies.

Some technologies are necessary for essential functions such as maintaining shopping carts, security, checkout and remembering user preferences.

Other technologies may be used for analytics, advertising or measuring website performance.

Where UK law requires consent before placing or accessing non-essential cookies, we aim to obtain appropriate consent through available privacy controls or cookie-banner functionality.

You may be able to manage preferences using our website privacy controls or browser settings.

Disabling essential technologies may affect website functionality.

9. Marketing Communications

Where legally permitted, we may send marketing communications regarding products, promotions or store updates.

Where consent is required, marketing will be sent on the basis of valid consent.

Customers may unsubscribe from marketing emails using an unsubscribe function contained in the communication or by contacting info@calpaktravelx.shop.

Withdrawing marketing consent does not prevent us from sending non-marketing communications necessary to administer an existing order or respond to a customer request.

10. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

Recipients may include Shopify, payment service providers, delivery and logistics companies, hosting and infrastructure providers, customer-support providers, analytics providers, fraud-prevention services, professional advisers and other vendors assisting with legitimate business operations.

We may also disclose information where required by law, court order or lawful governmental request, or where reasonably necessary to protect legal rights, investigate fraud or defend legal claims.

11. Advertising and Analytics

Subject to applicable law and your privacy choices, we may use analytics or advertising technologies to understand how visitors use our website, evaluate advertising performance and improve our products or services.

Where consent is required for advertising cookies or similar technologies, those technologies should not be activated until the required consent has been obtained.

12. International Transfers

Some service providers supporting our online store may operate internationally.

As a result, personal information may be processed outside the United Kingdom.

Where a transfer of personal information from the UK is restricted under applicable data protection law, we will seek to use an appropriate lawful transfer mechanism, such as an adequacy regulation or approved contractual safeguards where required.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, tax, accounting, fraud-prevention, dispute-resolution or regulatory purposes.

Retention periods may differ depending on the type of information and reason for processing.

When determining an appropriate retention period, we may consider the nature and sensitivity of the data, the purposes of processing, legal requirements and potential risks associated with continued retention.

14. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

Customers should use appropriate precautions when accessing online accounts and should avoid sharing passwords or sensitive credentials with unauthorised persons.

15. Your UK Data Protection Rights

Depending on the circumstances and subject to applicable exemptions, you may have rights concerning your personal information.

These may include the right to request access, the right to request correction, the right to request erasure, the right to restrict processing, the right to object to certain processing and the right to data portability in circumstances where those rights apply.

Where processing is based on consent, you may generally withdraw that consent at any time without affecting processing that was lawful before withdrawal.

Some rights are conditional and do not apply to every processing activity.

16. Exercising Your Rights

To submit a privacy request, contact:

info@calpaktravelx.shop

Please describe your request clearly.

We may need to verify your identity before responding to certain requests in order to protect personal information against unauthorised disclosure.

We will respond in accordance with applicable legal requirements.

17. Complaints

If you have concerns regarding how your personal information has been handled, please contact us first at info@calpaktravelx.shop so that we can investigate.

UK individuals may also have the right to raise a complaint with the Information Commissioner's Office (ICO).

18. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children who are not legally capable of entering into the relevant transaction.

If you believe a child has provided personal information to us inappropriately, contact info@calpaktravelx.shop.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the independent privacy practices of third-party websites.

Customers should review the privacy information provided by those third parties before providing personal information to them.

20. Business Transactions

If the ownership or operation of calpaktravelx.shop changes as part of a merger, restructuring, sale or transfer of business assets, relevant personal information may be transferred as part of that transaction where legally permitted.

21. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect operational, technical, legal or regulatory changes.

The updated version will be published on calpaktravelx.shop with a revised "Last Updated" date.

Material changes may be communicated through additional methods where required by law.

22. Contact

For privacy questions, data-protection requests or concerns about this Privacy Policy, contact:

calpaktravelx.shop
Email: info@calpaktravelx.shop

ICO guidance confirms that a privacy notice should explain matters including why personal data is processed, retention, sharing and individual rights; Shopify also provides UK privacy and cookie-management tools for merchants.