Shipping policy

 

This Shipping Policy describes delivery arrangements for purchases made through calpaktravelx.shop.

For shipping assistance, contact:

info@calpaktravelx.shop

1. Free Standard Shipping

calpaktravelx.shop currently offers:

FREE STANDARD SHIPPING ON ALL ORDERS

No standard shipping fee is charged for eligible orders placed through our online store.

The applicable shipping method and order total will be displayed during checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15 to 20 days

This estimated timeframe applies to standard delivery unless another timeframe is expressly communicated for a particular product or order.

The estimate is intended to cover the normal period required for order fulfilment and transportation to the delivery destination.

3. Delivery Estimates

Delivery dates are estimates rather than guarantees unless we expressly agree to a fixed delivery date.

We make reasonable efforts to ensure orders are delivered within the stated timeframe.

Unexpected delays may occasionally occur because of:

Carrier disruption;

High seasonal demand;

Public holidays;

Severe weather;

Customs or border procedures;

Transportation disruption;

Incorrect or incomplete delivery information;

Security inspections;

Remote delivery locations;

Operational disruption affecting fulfilment partners; or

Other events outside our reasonable control.

Where a material delay becomes known to us, we will make reasonable efforts to provide appropriate information to the affected customer.

4. UK Consumer Delivery Rights

Our estimated 15-to-20-day delivery period forms part of the delivery information provided to customers.

Nothing in this Shipping Policy limits rights available to consumers under applicable UK law where goods are not delivered within an agreed period.

UK Government guidance provides that online sellers must give customers information about delivery arrangements, costs and expected timing, and generally must deliver within 30 days unless another timeframe has been agreed.

5. Order Confirmation

After an order is successfully submitted, customers should receive an order confirmation using the contact information provided during checkout.

Customers should review the confirmation carefully.

If information appears incorrect, contact info@calpaktravelx.shop promptly.

6. Shipping Confirmation and Tracking

Where tracking is available for a shipment, tracking information may be provided by email or through available order-status functionality.

Tracking activity may not appear immediately after a shipping label is generated.

Carrier systems may require additional time before the first tracking scan becomes visible.

7. Split Shipments

An order containing multiple products may occasionally be delivered in more than one parcel.

Products may be fulfilled separately for logistical or inventory reasons.

If an order is split into multiple shipments, arrival dates may vary.

Customers should review all available tracking information before reporting an item as missing.

8. Delivery Address

Customers must provide a complete and accurate shipping address when placing an order.

This includes any apartment, flat, unit or building information necessary for successful delivery.

We recommend reviewing your address carefully before completing checkout.

9. Address Changes

If you need to request an address change after placing an order, contact:

info@calpaktravelx.shop

Please include your order number and corrected delivery information.

We will attempt to assist where reasonably possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been transferred to a carrier.

10. Incorrect Address

If a customer provides an incorrect or incomplete address and the shipment cannot be delivered, additional action may be required.

If the parcel is returned to the sender or fulfilment facility, contact us for assistance.

Any solution will depend on the circumstances, carrier status and applicable consumer rights.

11. Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on local procedures.

Customers are responsible for following carrier instructions concerning attempted deliveries, collection locations or rescheduling.

Failure to collect a parcel may result in the parcel being returned.

12. Tracking Shows Delivered but Package Is Missing

If tracking shows that an order has been delivered but you cannot locate it, first check:

Your immediate delivery area;

Household members;

Building reception or concierge services;

Safe-place locations;

Neighbours where appropriate; and

Any delivery information supplied by the carrier.

If the parcel still cannot be located, contact info@calpaktravelx.shop.

We may ask you to provide information reasonably required to investigate the delivery with the carrier.

13. Lost Packages

If tracking stops updating for an unusually long period or there is reasonable evidence that a package has been lost, contact us.

We may investigate the shipment with the relevant delivery provider.

Where the parcel is confirmed lost, we will provide an appropriate remedy in accordance with the circumstances and applicable consumer law.

14. Damaged Packages

If an item arrives damaged, contact:

info@calpaktravelx.shop

Please provide your order number and, where reasonably possible, photographs showing the item and packaging.

This allows us to investigate the issue efficiently.

Your statutory rights concerning damaged or faulty goods are not affected.

15. Customs and Cross-Border Deliveries

Where an order crosses international borders, customs processing or local import procedures may affect delivery times.

Where taxes, duties or import charges apply, responsibility for those amounts will depend on the checkout terms, destination and applicable law.

Any mandatory costs known and required to be disclosed before purchase will be handled in accordance with applicable consumer rules.

16. Remote Locations

Deliveries to remote areas may occasionally require additional transportation stages or carrier handling.

As a result, some remote destinations may experience additional delays.

If we become aware that an order cannot be delivered to the address provided, we will contact the customer where possible.

17. Public Holidays and Peak Periods

Delivery networks may experience increased volume around public holidays, major promotions and seasonal shopping periods.

Customers should take the standard delivery timeframe into account when ordering products required for a particular date.

18. Force Majeure and Events Outside Our Control

Delivery may occasionally be disrupted by circumstances we could not reasonably prevent, including extreme weather, natural disasters, transportation shutdowns, industrial action, governmental restrictions, public emergencies or major network outages.

This provision does not remove any mandatory legal rights available where delivery is delayed.

19. Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact info@calpaktravelx.shop as soon as possible.

We will attempt to process the request before fulfilment.

However, if fulfilment has already progressed, cancellation before dispatch may no longer be operationally possible.

This does not affect statutory cancellation rights available after delivery where applicable.

20. Returns

Shipping and delivery are separate from our return process.

Customers wishing to return an order should review our Return and Refund Policy and contact us before sending the item back.

Do not automatically return an item to the address printed on the original shipping parcel.

21. Return Shipping

For qualifying change-of-mind returns, customers may be responsible for the direct cost of returning goods as explained in our Return and Refund Policy.

Where goods are faulty, damaged, incorrect or misdescribed, return arrangements will be handled consistently with applicable UK consumer law.

22. Ownership and Risk

Responsibility for the goods passes in accordance with applicable law.

Nothing in this Shipping Policy is intended to transfer risk to a UK consumer before the point permitted by consumer law.

23. Fraud Prevention

We may conduct reasonable checks to protect customers and our business against fraudulent transactions.

In limited circumstances, an order may be delayed while payment or order information is verified.

We will not use fraud screening to interfere unreasonably with legitimate consumer orders.

24. Contact Us About Delivery

For questions concerning order delivery, tracking, delayed parcels, missing packages or address issues, contact:

calpaktravelx.shop
Email: info@calpaktravelx.shop

Please include your order number to help us locate your order.